Privacy Policy

How we collect, use, and protect your personal data.

Last Updated: January 1, 2025

At Legacy Luxe Essentials, your privacy is our priority. This policy explains clearly what data we collect, how we use it, and your rights as our customer.

1. Who We Are

Legacy Luxe Essentials (“we”, “our”, “us”) operates the website legacyluxeessentials.com. We are the data controller responsible for your personal information. For any privacy-related queries, contact us at support@legacyluxeessentials.com.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, password
  • Order Information: Billing/shipping address, phone number, payment details
  • Communication: Messages you send us via contact forms or email
  • Reviews & Feedback: Product reviews and ratings you submit

2.2 Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, links clicked, referring URLs
  • Cookies & Tracking: See our Cookie Policy for full details
  • Transaction Data: Purchase history, returns, wishlist activity

2.3 Information from Third Parties

  • Payment processors (Stripe, PayPal) — limited payment confirmation data
  • Social media platforms if you connect your account or log in via social sign-in
  • Analytics providers (Google Analytics)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders, including shipping and returns
  • Send order confirmations, shipping updates, and delivery notifications
  • Manage your account and provide customer support
  • Send marketing emails if you have opted in (you can unsubscribe anytime)
  • Improve our website, products, and services through analytics
  • Comply with legal obligations and prevent fraud
  • Personalise your shopping experience and product recommendations

4. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA) and UK, we process your data under the following legal bases:

  • Contract: Processing necessary to fulfill your order
  • Legitimate Interests: Fraud prevention, service improvement, direct marketing to existing customers
  • Consent: Marketing emails, cookies (where required)
  • Legal Obligation: Tax records, compliance with law

5. Sharing Your Information

We do not sell your personal data. We share it only with:

  • Shipping Partners: FedEx, UPS, DHL — to deliver your orders
  • Payment Processors: Stripe, PayPal — to process payments securely
  • Technology Providers: Shopify/WooCommerce, email platforms, analytics tools
  • Legal Authorities: When required by law or to protect our rights

All third parties are contractually bound to process your data securely and only for specified purposes.

6. International Data Transfers

As an international brand, your data may be transferred to countries outside your region. We ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent safeguards.

7. Data Retention

We retain your personal data for as long as necessary:

  • Active accounts: Duration of account plus 2 years after last activity
  • Order records: 7 years (legal/tax requirements)
  • Marketing consent: Until you withdraw consent
  • Cookies: See Cookie Policy for specific durations

8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Access: Request a copy of data we hold about you
  • Correction: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your data (“right to be forgotten”)
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw marketing consent at any time

To exercise any right, email us at support@legacyluxeessentials.com. We will respond within 30 days.

9. Security

We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits. However, no internet transmission is 100% secure. Please keep your account password confidential.

10. Children’s Privacy

Legacy Luxe Essentials does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions, contact our Data Protection Officer:
Legacy Luxe Essentials
123 Luxe Avenue, New York, NY 10001, USA
Email: support@legacyluxeessentials.com